Seller Standards & Marketplace Rules
Last updated: 26 January, 2026
Welcome to Upcartt. This Seller Standards page explains the rules, responsibilities, and quality expectations for anyone selling or listing products on the Upcartt platform. These standards exist to protect buyers, ensure fair dealing, and maintain trust across the marketplace.
By creating a seller account or listing products on Upcartt, you agree to follow these standards in addition to our Terms & Conditions.
1. Role of Upcartt
Upcartt is a marketplace platform.
Upcartt currently does not own, manufacture, store, inspect, or ship products.
Upcartt currently does not collect or handle payments between buyers and sellers.
All transactions, payments, delivery terms, and after-sales arrangements are directly agreed between the buyer and seller.
Sellers are fully responsible for their products, pricing, communication, delivery, and compliance with applicable laws.
2. Seller Eligibility
To sell on Upcartt, you must:
Be at least 18 years old.
Provide accurate and complete profile information.
Have legal authority to sell the listed products.
Comply with Pakistani laws and any applicable international trade regulations.
Upcartt may request verification documents at any time.
3. Product Listing Standards
What you can sell on Upcartt
Sellers may list creative and custom products, including but not limited to:
Handmade crafts and décor
Abstract or calligraphy-based artwork
Decorative wall art (non-figurative)
Customized gifts and personalized items
DIY kits and creative supplies
Candles, soaps, and artisan goods
Textile, fabric, and embroidery products
Home and lifestyle creative items
All listings must comply with Upcartt’s Seller Standards and applicable laws.
What you cannot sell on Upcartt
To comply with platform policies and regional regulations, the following items are not allowed and will not be approved:
Artwork containing human faces or animal faces
Sculptures or figurines resembling humans or animals
Idols, statues, or any products resembling religious figures
Mass-produced or factory-made items without creative value
Copyrighted or trademarked content without authorization
Illegal, prohibited, or restricted items under applicable laws
Misleading, deceptive, or inaccurately described products
Upcartt reserves the right to review, reject, or remove listings that violate these guidelines.
Accuracy & Transparency
Sellers must ensure that all listings are:
Truthful, clear, and not misleading
Accurate in description, images, specifications, and condition
Representative of the actual product being offered
Misrepresentation, exaggerated claims, or deceptive listings are strictly prohibited.
Pricing Rules
- Listed prices must reflect the base product or service only, unless stated otherwise.
- Buyers are encouraged to contact sellers directly to inquire about customization options, add-ons, special requests, and their associated costs.
- After discussing requirements, the seller and buyer must mutually agree on:
- Customization details
- Additional costs
- Delivery timeline (if applicable)
- Once agreed, the seller is required to create a custom order clearly listing:
- All customization details
- Any additional add-ons or services
- The final agreed price
Sellers are strictly prohibited from introducing hidden charges, surprise fees, or price changes after a custom order has been created or agreed upon.
4. Communication & Conduct
4.1 Professional Communication
Sellers must:
Respond to buyer inquiries respectfully and honestly
Avoid abusive, misleading, or coercive language
Provide reasonable response times
Poor communication and/or wrong information may result in account suspension.
4.2 Negotiations
Sellers and buyers may negotiate price, payment method, and shipment directly through in-built messaging system.
Upcartt does not interfere in negotiations and is not responsible for agreed terms.
5. Payments & Transactions
All payments are handled outside Upcartt.
Sellers are responsible for choosing safe and legal payment methods.
Upcartt is not liable for fraud, non-payment, chargebacks, or payment disputes.
Sellers are encouraged to use secure and traceable payment methods.
6. Shipping & Delivery Responsibilities
Sellers are responsible for:
Agreeing on delivery method and timeline with the buyer
Packaging items securely
Ensuring shipment complies with local and international regulations
Delivery timelines may vary by seller and must be clearly communicated.
Upcartt is not responsible for delays, loss, or damage during shipping.
7. Product Quality & Defects
Sellers are fully responsible for product quality and condition.
Upcartt does not guarantee the quality, safety, or authenticity of any product.
Buyer Complaints
If buyers report:
Defective items
Wrong products
Misrepresentation
Upcartt may:
Review listing details and seller account history
Issue warnings to seller
Temporarily limit seller visibility
Suspend or permanently terminate seller accounts in case of repeated complaints
Upcartt does not provide refunds or replacements.
8. Returns, Refunds & Disputes
Return and refund policies are set by the seller, not Upcartt.
Sellers must clearly communicate their policy before finalizing a deal.
Disputes should be resolved directly between buyer and seller.
Upcartt may review disputes for platform enforcement purposes only, not as an arbitrator.
9. Account Violations & Enforcement
Upcartt may take action if a seller:
Repeatedly receives verified complaints
Violates listing or conduct standards
Engages in fraud or deceptive practices
Fails to comply with legal requirements
Possible actions include:
Content or listing removal
Account warnings
Temporary suspension
Permanent account termination
Upcartt’s decision in enforcement matters is final.
10. Legal Compliance
Sellers are responsible for compliance with:
Pakistani and International consumer protection laws
Tax regulations
Import/export rules (if applicable)
International trade and customs laws
Upcartt assumes no liability for a seller’s legal non-compliance.
11. Updates to Seller Standards
Upcartt may update these Seller Standards at any time.
Continued use of the platform after updates constitutes acceptance.
Sellers are encouraged to review this page often.
Upcartt will notify users of any update on its terms and seller standards.
12. Contact & Reporting
For questions, concerns, or to report violations: