Privacy Policy

Last Updated: 26 January, 2026.

This Privacy Policy explains how Upcartt (“Upcartt”, “we”, “our”, or “us”) collects, uses, stores, and protects personal information in connection with your use of our platform, in accordance with our Terms of Use, Seller Standards, and applicable laws.

By accessing or using Upcartt, you agree to this Privacy Policy and our Terms of Use.

 

1. Platform Role & Scope

Upcartt is a marketplace platform that connects sellers and buyers, primarily in DIY, handmade, customized, and creative product categories.

In line with our Terms of Use:

  • Upcartt does not own, manufacture, store, inspect, or ship products

  • Upcartt does not process payments at this stage

  • All transactions, pricing, customization, delivery, and payments are handled directly between buyers and sellers

This Privacy Policy applies only to information collected through the Upcartt platform.

 

2. Information We Collect
2.1 Information You Provide

When you register or interact on Upcartt, we may collect:

  • Name or username

  • Email address

  • Account login credentials

  • Profile details you choose to share

  • Messages sent via platform messaging

  • Support requests or reports

 
2.2 Seller Information

If you register as a seller, we may collect:

  • Store name and profile details

  • Product listings, pricing details, and descriptions

  • Custom order information entered by the seller

  • Communication related to buyer inquiries

 
2.3 Automatically Collected Data

We may automatically collect:

  • IP address

  • Browser and device type

  • Pages visited and platform interactions

  • Cookies and session data

This information helps us maintain security and improve platform functionality.

 

3. How We Use Your Information

We use collected information to:

  • Create and manage user and seller accounts

  • Enable buyer–seller communication

  • Display listings and seller profiles

  • Provide customer and technical support

  • Investigate complaints and enforce platform policies

  • Detect fraud, abuse, or misuse

  • Improve user experience and platform features

Upcartt does not sell or rent user data.

 

4. Communication & Messaging

Upcartt provides internal messaging tools to allow buyers and sellers to:

  • Discuss product details

  • Negotiate customization and pricing

  • Coordinate order and delivery arrangements

In alignment with our Terms of Use:

  • Messages may be stored for safety, moderation, and dispute review

  • We do not actively monitor private messages unless required for policy enforcement, security, or legal compliance

Users are responsible for information they choose to share with others.

 

5. Payments, Pricing & Shipping Data

As stated in our Terms of Use:

  • Upcartt does not collect payment details

  • Upcartt does not store shipping or delivery payment information

  • Pricing, customization costs, and delivery terms are agreed upon directly between buyers and sellers

Any payment or shipping information shared outside the platform is done at the users’ own discretion and risk.

 

6. Cookies & Tracking

Upcartt uses cookies to:

  • Maintain login sessions

  • Save preferences

  • Analyze traffic and performance

You may disable cookies via your browser, though some features may be limited.

 
7. Data Sharing & Disclosure

Upcartt does not share personal data for unrelated third-party marketing

We may share limited data only:

  • When legally required by authorities

  • To enforce our Terms, Seller Standards, or protect users

 

8. Complaints, Reports & Enforcement

To support our platform rules:

  • Buyer complaints may be reviewed

  • Seller behavior may be evaluated based on complaint patterns

  • Sellers with repeated violations may face listing removal, suspension, or account termination

This aligns with our Seller Standards and enforcement policies.

 
9. Data Retention

We retain data:

  • While your account remains active

  • As necessary for dispute resolution, legal obligations, or policy enforcement

Users may request account deletion, subject to legal and operational requirements.

 
10. User Rights

Depending on your jurisdiction, you may request to:

  • Access your personal data

  • Update or correct information

  • Request deletion of your account

  • Withdraw consent where applicable

Requests can be submitted via the contact details provided at the end of this page.

 
11. Children’s Privacy

Upcartt is intended for users aged 18 and above.

We do not knowingly collect data from minors.

 
12. Policy Updates

Upcartt may update this Privacy Policy to reflect platform changes, legal requirements, or new features.

Updates will be posted on this page. Continued use of the platform constitutes acceptance of revised terms.

 
13. Contact Information

For privacy-related questions or requests:

Chat with Support